Frequently Asked Questions

General

At Capitally, we believe that investment tracking is just the beginning, not the end. Yes, it's essential to keep an eye on your investments, but it's equally important to understand them in the context of your overall investment strategy.

Our goal is to assist you in not only finding and implementing your investment strategy but also maintaining it over the long term (we're still working on this aspect).

When it comes to tracking, we have a slightly different take on a few things:

  • You have the freedom to track either broad account balances or detailed transactions - the level of detail is entirely up to you.

  • Custom assets can be tracked just like standard ones, complete with price history and transactions.

  • You can import data from any table, whether it's an export from your broker or a spreadsheet you've created.

  • Your data is encrypted and stored on your device - it's yours, and you can export it all at any time.

You can find more information about these features in other sections of this FAQ.

Capitally is designed with long-term investors in mind, particularly those who have or are planning to build a diversified portfolio across various assets and brokers.

If you're someone who has previously managed your finances using a spreadsheet, you'll find Capitally to be a familiar yet enhanced experience. It's specifically designed to excel at analyzing the historical performance of your investments, making it a significant upgrade from your typical spreadsheet.

Capitally is a truly global platform, with no territorial limitations. We support all national currencies and major markets worldwide.

Even if we don't have data for your local mutual fund, don't worry - you have the option to add it yourself. We've specifically designed Capitally to be inclusive and accessible to everyone, everywhere.

Subscription

Capitally is a subscription-based service and we currently do not offer a Free tier. Instead, we have a 14-day fully-featured Free Trial that doesn't require a Credit Card, so you have ample time to check if it works for you.

As we continue to add more features and enhance the application, the subscription prices will increase and additional plans will be introduced. The good news is, by subscribing early, you can lock in the price from the day you subscribe.

Want to stop your subscription? No problem! You can cancel anytime and still use everything until your paid time runs out. Changed your mind later? Just turn it back on!

Don't worry about your work - if your subscription ends, we'll save all your data for 6 months. This means you can come back anytime within that period and pick up right where you left off. If you prefer to have your data deleted sooner, just drop us a message at support@mycapitally.com and we’ll take care of it.

Here's a nice bonus: staying subscribed locks in your current price. Even if our prices go up later, you'll keep paying the same amount you started with. (Just remember - if you cancel and come back later, you'll need to pay the new rates.)

Want to switch to a different plan? You can do that anytime too! Here's exactly how it works:

  • We'll look at how much you've already paid and haven't used yet

  • This amount becomes credit towards your new plan and future payments

  • You'll only pay the extra difference

So when you downgrade to a cheaper plan you won't need to pay anything until your credit runs out.

The money you already paid never goes to waste - it just moves to your new choice! 🙂

Sure thing! When making a payment, make sure to provide your Tax ID. If you own a European business, ensure it's a European ID (starting with the country code).

You'll receive a link to an invoice via email, and all past invoices are accessible in the app under Settings -> Subscription.

Tracking Wealth

Capitally features a robust importing interface that allows you to easily upload CSV or XLS files from any broker or app that provides transaction history or account balances. You can even copy and paste data from your own spreadsheet if you have one.

We currently support a growing list of brokers natively, including Interactive Brokers, Degiro, TastyTrade, Schwab, Coinbase, Kraken, and XTB, among others.

For individual transactions, you can simply add them manually. If you're only tracking account balances, you can update them directly in the table, along with the current market price.

While many trackers use services like Plaid to automatically synchronize account balances, these often require you to provide your bank login details and may not always be accurate. They typically only provide account balances and sometimes up to 3 months of transactions. If your broker isn't supported, which can often be the case depending on your location, you're usually left with the tedious task of manual input as most trackers don’t support bulk import well.

At Capitally, we prioritize your privacy and aim to give you more control over your data. That's why we're focusing on perfecting CSV imports first. Eventually, we plan to offer automated synchronization as well, so you can enjoy the best of both worlds.

The answer is both yes and no. There are essentially two types of trackers:

  • Balance trackers: These focus on your current wealth distribution and how it has changed over time. They're quick and easy to use, but they might not provide the level of detail you need, for example to analyse transaction costs, or do taxes.

  • Transaction trackers: These provide a more detailed and accurate picture, but they often require a lot of manual input, which can be time-consuming.

Capitally offers the best of both worlds. You can quickly update account balances for a high-level overview, or add individual transactions for more accuracy. You have the freedom to mix and match as you please, and you can even switch your tracking style at any time.

Your data will be securely stored for at least 6 months after your trial ends, so you can come back without losing your investment history. If you prefer to have your data deleted sooner, just drop us a message at support@mycapitally.com and we’ll take care of it.

Capitally offers a high degree of flexibility when it comes to tracking assets, and we have plans to expand this even further. Our goal is to create a tool that allows you to analyze all aspects of your wealth, including liabilities.

At present, we directly support:

  • Stocks, ETFs, Currencies, Cryptocurrencies, Commodities, Indexes - check out the full list of all markets for which we provide pricing and dividend data.

  • Cash accounts in any national currency.

  • Real estate and startup ventures.

  • Art, watches, antiques, cards, and other collectibles.

  • Bonds, deposits, and other fixed-income instruments - currently, these are priced manually, but automated support is on our roadmap.

For each type of asset, you can track individual transactions or just current balances, along with historical market prices.

Yes! Capitally lets you track liabilities together with your assets, so you always see your real net worth. How to do it? Check out this guide. Even more advanced support for this feature is coming soon - keep an eye on our roadmap for updates!

Yes. You can log any transaction costs.

With Sailor Plan, you can access up to 25 years of historical valuations. On higher plans, there’s no internal limit.

Tracking Dividends & other Income

If you don’t use Capitally for tax reporting, you don’t need to import dividends from your broker - you can do it just once a year or whenever you prefer.

If you want to settle your tax with Capitally, first you need to upload a list of dividend companies you own. Then all dividends will be automatically added to your portfolio based on market data. If you prefer, you can enter them manually. Then the manual records will override the automatic one, so don’t worry about duplicates.

Yes! You can track dividends from international stocks and funds just like any others. Also you can manually enter or import any tax withheld at the source directly from your broker’s data.

Capitally calculates future dividend projections using the last 5 years of dividend payments for publicly traded instruments (regardless of whether you held them the whole time). For custom assets, we use the last 5 years of data you’ve entered. The next expected dividend amount is calculated as the last dividend paid multiplied by the average growth rate over the last 5 years.

Currently, there’s no such option. Check our roadmap to see if this is planned for a future update!

Yes. Just add a manual transaction and select the type: dividend, rent, or interest. This way, you can track any kind of passive income stream, even if it’s unconventional.

In the app, you’ll see a list of all upcoming dividend payments for your holdings, including expected dates and amounts.

Yes! With the Navigator Plan, you can create additional Test Projects, and within each project you can set up multiple Accounts to simulate different dividend strategies. You can then compare these Accounts side by side on a single chart to evaluate how each strategy performs over time.

Please note: it's not possible to compare different Test Projects directly – comparisons are only available between Accounts within the same project. and only with Navigator Plan.

Absolutely! We automatically include dividend payouts for any eligible stock market assets you've added, including both stocks and ETFs. Please note that these may differ from what your broker reports due to taxes and transfer delays, but you can easily verify and correct them if necessary.

Not only that, we allow you to recognise and compare fixed income from other types of investment, like Bonds or Real Estate Rental.

Analysing Performance

All market-traded assets in Capitally are updated daily using the previous day’s official end-of-day closing prices.

For any unique or non-publicly traded assets, you can quickly update values manually whenever you want.

You can manually enter and update the value of any asset that doesn’t have a public price - whether it’s a private investment, real estate, or anything unique. You can also conveniently paste a table with prices, or import a file.

You can manually add and update the value of any asset, whether it’s a painting, a property, or something else. You can enter values one by one or upload entire spreadsheets with price data. Need a hand? Check out tutorials: Tracking Real Estate or Tracking Collectibles.

Currently you can’t set custom metric or threshold alerts due to our encryption model. However, you can schedule recurring notifications - like a weekly summary of your portfolio value and returns - to stay up to date.

Privacy & Sharing

We don't sell or analyze your financial data or behavioral patterns. Our focus is solely on delivering the best user experience, which involves analyzing the general adoption of features and application performance, all in accordance with our Privacy Policy.

In fact, your financial data is encrypted on your device using a private key that's derived from your password. This means that only you can decrypt this information. Neither we nor anyone else can access this data, even if we wanted to.

This ensures that even in the unlikely event of a security breach or if one of our contractors acts inappropriately, the data that could potentially be extracted from our systems would be useless. This is a level of security that sets us apart from our competitors.

Additionally, we adhere to industry-standard security best practices:

  • We utilize a trusted computing platform (Google Cloud).

  • All server communications are encrypted with HTTPS.

  • All data is encrypted at rest.

  • Access to data is granted on a need-to-know basis and is logged.

  • We implement robust security measures to keep our systems secure.

For a more detailed explanation of our encryption mechanism, please refer to our security guide.

Definitely! You can export any part of your portfolio to a CSV or Excel file, or even as a JSON file for import into another Capitally account. Currently there’s no way to give someone live access to your account - but this feature is already on our roadmap!